Terms of service

Last updated: September 9, 2026

Overview

Calex Sim Racing provides personalized simulator setup services designed to help drivers optimize comfort, consistency, and performance through improved driving position, monitor positioning, and simulator ergonomics.

By purchasing or using our services, you agree to these Terms of Service.

Services

Calex Sim Racing provides personalized setup recommendations based on the information submitted by each customer.

Services may include recommendations related to:

Driving position
Monitor positioning
Cockpit ergonomics
Simulator configuration
Other setup-related adjustments

Recommendations are provided digitally and are tailored to the equipment and information supplied by the customer.

Customer Information

To deliver accurate recommendations, customers are responsible for providing complete and accurate information, including measurements, photographs, hardware specifications, and other requested details.

The quality of the recommendations depends on the accuracy and completeness of the information provided.

Processing Time

Services are typically completed within the estimated processing time displayed on the service page after all required information has been submitted.

Estimated processing times may vary depending on service demand and order complexity.

Cancellations and Refunds

Orders may be cancelled before setup analysis begins.

Once the completed setup form has been submitted and analysis has started, the service enters the customization process.

Because every recommendation is prepared specifically for the individual customer, completed services are not eligible for returns or refunds.

Revisions and Support

Customer success is a priority at Calex Sim Racing.

If clarification is required regarding delivered recommendations, customers are welcome to contact us for guidance and support.

Additional revisions may be provided at the discretion of Calex Sim Racing depending on the nature of the request.

Results and Performance

Every simulator setup, driver, and equipment configuration is unique.

While Calex Sim Racing strives to provide recommendations based on proven ergonomic and simulator setup principles, individual results may vary depending on equipment, implementation, personal preference, and driving style.

Intellectual Property

All reports, recommendations, graphics, website content, branding, logos, and other materials provided by Calex Sim Racing remain the property of Calex Sim Racing unless otherwise stated.

The resale, reproduction, distribution, or commercial use of delivered materials without written permission is prohibited.

Research and Product Development

Calex Sim Racing may use aggregated, anonymized, or de-identified information derived from customer submissions to improve services, perform research and analysis, and support the development of future products and solutions.

Personal information will be collected, used, stored, and protected in accordance with our Privacy Policy.

Changes to These Terms

Calex Sim Racing may update these Terms of Service from time to time. Updated versions will be published on this website with a revised "Last updated" date.